Spinsly Casino — Privacy Policy

1. Introduction

This Privacy Policy explains how Spinsly Casino (spinsly.casino) collects, uses, discloses, and safeguards information when you visit our website, play our games, or communicate with our support team. By using the site, you agree to the practices described here.

2. Information We Collect

We collect information in several ways:

• Account information: name, date of birth, email address, phone number (if provided), and account preferences.

• Identity and verification details: documents or data used to verify identity and age, including results of verification checks.

• Transaction information: deposit and withdrawal records, payment method details, transaction amounts in AUD, and related timestamps.

• Game and device data: game activity, session logs, IP address, browser type, device identifiers, operating system, and approximate location derived from IP.

• Communications: messages you send to customer support, including any details you provide to resolve questions or disputes.

• Marketing and feedback: your preferences, participation in promotions (where applicable), and survey responses.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and secure the Spinsly Casino services and games.

• Verify your eligibility and protect players, including preventing underage use and fraud.

• Process deposits, withdrawals, and account-related transactions.

• Detect, prevent, and investigate cheating, unauthorized access, and other harmful activity.

• Manage customer support, respond to inquiries, and improve our services based on trends and feedback.

• Send operational messages (e.g., account status updates) and, where permitted, promotional communications you opt into.

• Comply with legal obligations and respond to lawful requests from authorities or regulators where required.

4. Cookies and Similar Technologies

Spinsly Casino uses cookies and similar tracking technologies to run the website effectively, remember preferences, and understand how the site is used. Cookies may be:

• Essential cookies required for core functions such as authentication, security, and payment processing.

• Performance cookies to help us measure and improve site operation.

• Functionality cookies to remember choices (for example, language or interface settings).

• Advertising or analytics cookies where allowed, used to tailor content and measure marketing effectiveness.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect site features, including account login and game functionality.

5. Sharing of Information

We do not sell your personal data. We may share information with trusted third parties to perform services on our behalf, including:

• Payment providers and payment processors to process deposits and withdrawals.

• KYC/identity verification vendors and fraud prevention providers.

• Game and platform providers that deliver game content and related technical services.

• Hosting and IT service providers that maintain infrastructure and security.

• Analytics providers that help us understand usage patterns and improve performance.

We may also disclose information if required by law, court order, or a valid legal process, or to protect rights, safety, and security of the site and its users.

6. Data Security

Spinsly Casino uses appropriate technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include encryption in transit, access controls, secure storage practices, and monitoring for suspicious activity. No method of transmission or storage is 100% secure; however, we work to reduce risk and promptly address security issues when they arise.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide the service, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and the purpose. Account records may be kept after closure where required for compliance, fraud prevention, and recordkeeping.

8. Player Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion in certain circumstances.

• Request restriction or object to processing in certain circumstances.

• Withdraw consent where processing is based on consent (without affecting prior processing).

• Request information about how we process your data, where applicable.

To make a request, contact our support team using the contact details below. We may verify your identity before processing requests to protect your account.

9. International Transfers

Information you provide may be processed in countries other than where you live. When data is transferred internationally, we take steps intended to ensure an appropriate level of protection consistent with applicable privacy requirements. Third-party service providers may be located in different regions to support operations such as hosting, security monitoring, and payment processing.

10. Children’s Privacy

Spinsly Casino is intended for adults who meet the eligibility requirements. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact Spinsly Casino through our customer support channels on spinsly.casino. Include your username (if applicable) and the reason for your request. Where relevant, you can also request confirmation of the data held and the purposes of processing.

Licence and accountability

Spinsly Casino operates under licence number GLH-7D06A24E1665AD90. Our team is responsible for administering privacy practices described in this policy.